Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy to help you understand how your order will be processed and delivered.
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped to the address provided at checkout.
Please note that during high-demand periods, processing times may be slightly extended.
Shipping Times
As a drop shipping store, we work with international suppliers. Estimated delivery times are:
United States & Canada: 7–15 business days
Europe: 7–20 business days
Australia & New Zealand: 10–20 business days
Rest of the World: 10–25 business days
Shipping times may vary depending on your location and external factors such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout. We may offer:
Free shipping on select products or promotions
Flat-rate shipping depending on your region
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow a few days for tracking information to update in the carrier’s system.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different suppliers. You may receive multiple tracking numbers.
Customs, Duties & Taxes
We are not responsible for any customs fees, duties, or taxes that may apply upon delivery. These charges are the responsibility of the customer.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to:
Customs inspections
Weather conditions
High shipping demand
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not liable for lost or stolen packages marked as delivered. If you experience this issue, please contact your local carrier.
Contact Us
If you have any questions about your order or shipping, please contact our support team at:
Email: smdesignstudios2026@gmail.com
We’re here to help!